Satisfied customers are hugely important to our business and something we are extremely proud of. We engage with our returning clients time and time again and enjoy assisting those introduced to us by our customers.

Please take a look below at the experiences enjoyed by a selection of our clients.

15 August 2020
Highly recommend Neil at Generation Travel. We had booked our Indonesian adventure through him which was meant for June, he was so helpful in rebooking due to CV19 restrictions and took away all the stress. (Unlike a Spain trip that we booked ourselves and are now a hefty 4 figure sum out of pocket). We are now excited about about Bali again, this time in 2021. In the future I’ll book all my trips with Neil, he’s got great recommendations on stunning accommodation, is thorough and always available when I need him.
- Louise Martin
01 April 2020
I have booked trips with Neil a few times which have been great! You are guaranteed a speedy booking process, knowledgeable information and a route which is convenient working best for your personal needs. Recently due to everything going on with the Coronavirus Neil has been a true star, going above and beyond trying to get me home from Australia. Always checking on me, keeping on top of my booking information or changes as and when the airlines made them. Thank you Neil, I really couldn't recommend you enough. 5 stars from me (and my Dad).
- Maddie Jack
01 January 2020
What an amazing Christmas holiday in Dubai! Thank you so much for making it all so easy and hassle free!
- Rebekah and Stephen Green
18 September 2019
Excellent advice, great recommendations. We have travelled with Generation Travel Group 8 times (so far).
- Josephine and Peter Pirie
04 August 2019
I recently travelled to Dubai with my family through Neil and his company Generation Travel. The service he provided was second to none and we felt like our holiday was an occasion to look forward to. Neil couldn’t do more for us, taking all our requirements into consideration and he provided us with some fantastic options. We usually stay on the Palm but following some great insight by Neil we decided to stay at the Jumeriah Al Naseem, which was incredible. Not only a very sophisticated and stylish hotel but very family friendly, so catered for my partner and I as well as our 2 year old daughter. Neil’s attention to detail was great, he provided me with regular updates on our booking, with various amendments on flight seats and room choice we wanted, which were all managed seamlessly for us.Neil’s service stands out from the crowd and I wouldn’t think twice about booking all my future holidays with him due to the ease, service and knowledge he provided.
- Justin and Carly Simmons (& family)
21 June 2019
I cannot recommend Neil and the team at Generation Travel more highly. We have booked with them multiple times and the whole experience has always been superb! Friendly, knowledgeable, flexible and hardworking is how I would describe the service we have received. The attention to detail is second to none and way above anything I have experienced with the larger travel agents in the past. I would strongly advise that before booking your next trip you give them a call, as you could miss out on a little known gem in the region you want to travel. You can even, as I have previously just call Neil up and say “I want to go on holiday” with no preconceived idea of where and let him guide you based on your travel preferences. We are now planning our 2021 destination wedding with Neils help, and a further Dubai trip booked for 2020.
- Bradley Nurthen and Linzi Clarke
20 June 2019
An amazing few days away in Croatia. Thank you Neil Pirie, after not knowing you very long you managed to capture exactly what I wanted in my short solo break away and delivered something I would never have found myself. You have a gift! Not having to trawl the internet for days and end up totally confused was great! A brilliant and easy process from the initial chat to returning home. I will happily book all future holidays through you and recommend your services to everyone. It has been perfect! I’m now excited for my next trips to Dubai followed by Singapore and Thailand this December.
- Sophie Kirk
09 April 2019
Nothing but the best service. My family and I will always use Neil and Generation Travel Group for my business and personal travel. Neil is always on hand to help. Couldn’t ask for a better service. Will recommend to friends, collogues and clients! 5 Stars.
- Rupert and Gemma Hennen (& Family)
20 March 2019
Had an excellent trip to Singapore before touring New Zealand - we were looked after so well by Neil all the way through the trip. Very thorough, knowledgable and professional. Thank you.
- Julie and Tim Wing
23 February 2019
Neil has arranged my last two holidays and made the process simple and stress free given the complicated requirements!Firstly, he arranged a 10 flight, 5 country trip with less than 2 weeks notice but I enjoyed a wonderful trip covering Rarotonga, NZ, Tahiti, Easter Island and Los Angeles. Neil helped me through a flight delay and some further questions while I was away with no problems.Neil is always available to support your requests - no matter what it is... as proved when he did some travel plans for me on Dec 27th! I wasn't sure what I wanted to do in the Maldives so Neil put together a number of options for me and made sure I had the right holiday to relax and enjoy! Im now looking forward to my next trip to Secrets Akumal in Mexico on Neils recommendation. Highly recommended!
- Louise Pickard
26 January 2019
For my wife's last birthday present I wanted to treat her to something a little bit special. We hadn’t been to Paris for about 10 years.I spoke with Neil from Generation Travel Group after being recommended I do so, gave him my budget and approximate travel dates, along with some other requests on location and hotel style.Within a day or two Neil had put together his suggested plan including a suggested hotel, and various combinations of travel dates with accompanying prices. As the prices seemed to vary quite a bit, I then asked when would be the cheapest time to travel for 3 nights some time in January and February? Bearing in mind the different prices of trains and the hotel (costing more near Valentine's obviously!), Neil duly provided me with the top 3 cheapest dates to travel in price order. I picked the weekend I wanted and that was it - Neil handled the rest!It's always the little extras that make a holiday special, and in this case we received an 'enjoy your holiday' card from Neil in the post a few days before travelling, a 'hope you've got everything you need for your trip?' text the day before, and then a further 'welcome home' card when we got back - amazing!The surprises continued when we boarded the more modern of the Eurostar trains and had a seat with extra legroom and a table - two options which it turns out Neil had selected for us, without asking, to give us a better travel experience!The hotel was incredible and was in a very quiet part of Paris, and yet within 5 minutes walk of a tube station and 20 minutes walk of the Eiffel Tower - just perfect!We had a wonderful, stress-free holiday, and I've no doubt we'll be using Neil's services again in the future.If you want an amazing holiday without the hassle, speak to Neil at Generation Travel Group!
- David Hogg
26 January 2019
Neil has helped us book several holidays now. The latest being a 2-Centre Florida holiday with family. We spent one week in Orlando followed by 5 days in Miami. Neil recommended the hotel in Miami; The Nautilus and it was great. Right on the beach, lovely room, Great staff, very friendly. We had a visa problem at the airport (our fault) and Neil was extremely helpful in a pretty stressful situation. We would have been in a much bigger panic without Neil’s assistance and the backup of his knowledge and patience and kind manor was very valuable. With Neils help, we are just about to embark on a very long (6-8 months) and varied trip later in the year and are very much looking forward to working with Neil and Generation Travel Group again. Thanks again for everything.
- Kim and Andrew Common
18 November 2018
Booked 12 different holidays to-date with Neil at Generation Travel Group. Never disappointed with his recommendations and knowledge of destinations. Makes the whole process so easy and exciting. Always online check in for us and emails of things we can do while away, loved our latest trip to ‘Dreams’ in Mexico, always 5* from us, and always recommending our favourite travel agent!
- Laura and Lee Behjet (& Family)
03 November 2018
Amazing experience, from start to finish. Professional, thorough and knows his field. Thankyou!
- Rochelle Raye Anthony
29 October 2018
What can I say about Neil and Generation Travel ...To start I’d like to say thank you to Neil for the patience he had with me and my other half when booking our trip. We started off wanting Australia and then Peru and then finally settled on New York. The whole time Neil helped us and gave us options and never made us feel like we were causing him any trouble (even though I insisted on apologising every time we spoke) Once we had decided on New York it didn’t take long at all for Neil to send through the details and options for us to look over. It took us a little while to get back to him as my boyfriend was out of the country but we never felt pressured into making a quick decision which was really helpful and important for us. We then booked everything through Neil and I honestly can’t thank him enough for making the whole process stress free. Instead of the usual stress of getting things booked and confirming etc we could just be excited and look forward to our trip. The holiday was amazing and everything we could hope for. I would definitely recommend Generation Travel and will definitely be using them again. The friendly, caring, personal approach Neil has makes the whole process easy and you can tell he really cares about getting it right for each individual. Thank you again!!
- Taylor Atkins
13 September 2018
For that added touch..I approached Neil earlier this year to organise a 'Babymoon' holiday for my wife and I as our last holiday before our baby was born.He was professional throughout the process, giving us multiple options to chose from based on our requirements. Our holiday was during the snow storm earlier this year and many flights were delayed or cancelled. Neil kept an eye on it all and was ready to sort out any alternate travel or accommodation options if needed. Soon after our arrival home, a 'Welcome home' card came through the door, just for that added touch. We highly recommend Neil for any of your travel needs and will be using him again, next time for our family holiday!
- Nic Harrison (& Family)
08 September 2018
Huge thank you to Neil who sorted a flawless trip to Crete for my partner and I in June. I gave Neil a brief of what type of holiday we were after, quiet but close to a quaint town for a change of scenery. The hotel was in an ideal location, staff perfect and food excellent. Normally all inclusives can be repetative with food but Neil advised this hotel had a great selection which it did! The holiday was everything we were after. The main thing about Neil is you actually feel LISTENED TO. He is very meticulous, cares about his customers and the service he provides. Any future holidays ill be sure to book through him again. Thank you again Neil.
- Laura Shird and Andrew Clements
30 August 2018
Our honeymoon and was amazing. Neil made booking the honeymoon a breeze. He was so helpful from start to finish. Neil answered all my questions and was always speedy with replying. The honeymoon to Florida and Disney was everything we wanted. Neil gave us lots of helpful tips and I felt comfortable knowing I had Neil at the end of the phone if I needed him. I will definitely be using Neil again to book future trips. I would highly recommend Generation Travel to anyone!!
- Charlotte and Andy Potter
07 June 2018
We found Neil through a local recommendation for holidays and his attention to detail was second to none on our recent Dubai trip. We have since booked various trips including New York and most recently taken his recommendations for a stay in Mauritius. We would certainly be using him again and recommending him to our friends and family. Thank you Neil.
- Matthew & Lisa Trapnell
15 May 2018
My first booking with Neil was for Dubai since then I have booked multiple trips with him. He is a fountain of knowledge regarding many luxurious properties around the world. He has great attention to detail and always ensures we have/know everything about our trip. Our latest booking was to Dominican and he provided me with a list of options I could choose from which is exactly what I wanted. He provides top quality service whilst maintaining the most competitive price and is always transparent. My experience with him has been excellent and I cannot recommend him highly enough, I have referred him many times and will continue to do so.
- Avneet Singh
05 March 2018
We recently booked our honeymoon to Mauritius with Neil and cannot recommend him enough. He was extremely professional, thorough and knowledgeable. The service didn't stop once we had booked our trip, he continued to stay in touch throughout, with regular updates on flights, weather and transport which was a huge relief as we were unsure how the snow in the U.K. would affect our return travel plans. He made our honeymoon a special holiday we will never forget. we will be using Neil again without a second thought! First class service from start to finish.
- Casey & Rob Gray
04 March 2018
Thank you Neil for helping us plan & book our Amazing holiday in Cancun Mexico! We absolutely loved it - so much so we want to do it again same time next year at Secrets Akumal! We are now looking forward to our scenic Italian adventure in July - thank you
- Melissa-Lee Moss & John Stokes
23 February 2018
A huge thank you to Neil and his team who worked hard and was very patient with our indecisions. We have continued to book our luxury holidays with Neil every year because of the attention to detail and wonderful service we receive which is absolutely flawless. Neil has so much knowledge and experience of the travel industry which helps in deciding where and when to go and what to do. I would highly recommend Neil as nothing is too much trouble. Thank you. Nina
- Nina Panesar
14 February 2018
**ABSOLUTE SUPERSTAR** Since being introduced to Neil via a friend, booking holidays has never been easier. Neil arranged a trip to New York for myself, wife, daughter and a few friends over Xmas and the service we received was incredible. The holiday, seat allocation on flights etc was all taken care of without a single worry. We even had a surprise bottle of bubbly sent to our hotel rooms on New Years eve from Neil (lovely touch) Neil has just found us a cracking deal to go to Mexico later this year also, his advise and knowledge on the complexities and areas we were looking at was next level detailed, he has just booked us the most amazing trip and I can assure anyone that reads this that I will be using him going forward without fail on any holiday we want to book.
- James & Danniella Walsh
03 February 2018
We have not long returned from a fantastic New Year holiday staying at a luxury resort recommended to us by Neil in Cancun and with 2 young children our requirements meant that we wanted somewhere that would suit them as well as us. We stayed at the Finest resort and had the most incredible time, Neil took care of everything including flights, transfers (that we’re waiting there for us upon arrival) and even had a member of staff at the resort make himself known to us in case there was anything that he could do to assist for the duration that we were there. This is not the first time that we have booked directly through Neil having previously been on a Caribbean Cruise in Oct 2017 and we will definitely be booking with him again, the personal service complimented by the competitive pricing (usually best price) means that it is a no brainer for us and takes any hassle out of the organising which is what we like.
- Alex Salter
02 February 2018
Neil booked us our wonderful cruise on the beautiful Navigator of the Seas. He made the whole process so easy, one phone call was all it took, with instant email confirmation and follow up paperwork including information about the ship and the excellent itinerary - Gibraltar, Nice, Rome, Florence and Pisa, Cartagena, Malaga and Lisbon! We were very impressed with Neil's knowledge of cruise ships and ports of call, also with his efficient and friendly manner - nothing was too much trouble. We even received a personal card wishing us a happy cruise and a nice card welcoming us home!
- Helena Barnes
24 January 2018
Neil is a true professional and knows his stuff. He planned the perfect trip to New York for me and my girlfriend making her 30th one to remember. He made some fantastic recommendations and looked after everything from start to finish, even booking the Day trips and events we wanted to do. Would certainly recommend Neil. Will be booking with him again in future.
- Zac Smith
20 January 2018
Neil has booked many holidays for us now including our honeymoon. What can I say, it was the holiday of a lifetime. The hotels he recommended were out of this world. I would like to add he also saved us over £1500 from a high street quote too. Neil always goes above and beyond. The communication is brilliant and he takes the ease off with online check-ins. We have also had some nice surprises while away all down to Neil also. Thank you again will never book anywhere else.
- Laura & Lee Behjet
20 November 2017
Recently just returned from a last minute holiday to Mexico. Had the most amazing time staying All Inclusive at Secrets Maroma Beach. We requested a romantic relaxed break in the sun, everything we asked for Neil provided! A five star experience is what we received and we will definitely be using Neil again for our next holiday.
- Chantel George & Matt Pugh
11 October 2017
I was recommended Neil by a friend and I am so glad she did. Neil took the time to understand what my friend and I really wanted out of our trip to Dubai and got us an amazing deal and a stunning hotel. He was so helpful from start to finish and sent us a ton of recommendations of things to do in Dubai, really going above and beyond. The whole trip was wonderful, flying Emirates was lovely, our hotel was insane and I will certainly be visiting again. As for Neil, I am already working with him on my next holiday, so that speaks volumes!
- Gemma Spinks
04 August 2017
We have just returned from a holiday to Malta, and had a fantastic time. Neil planned the holiday according to our timescale (a bit last minute!), budget and 5* requirements - highly recommend using Neil to book your next holiday! He found the perfect hotels to suit our needs, first the ground floor Bay View suite at the Westin Dragonara which was fantastic (room 135), followed by a stay at the Xara Palace, a more traditional hotel in the old city with a jacuzzi suite. The De Mondion restaurant at the Xara Palace hotel was amazing, with incredible views - I would return to this restaurant. Unfortunately we had to return early, and Neil took care of everything for us regarding this change. Overall we had a really great time, and will be asking Neil to make arrangements for our next holiday very soon.
- Hayley Martin
01 August 2017
We have just come back from the most amazing holiday to Las Vegas and it couldn't have been any more perfect all thanks to Neil. I decided to surprise my boyfriend for his 30th birthday and was recommended to Neil back in January as I was worried planning a big trip all on my own, and he couldn't be more helpful. He literally did everything for me, from finding the perfect flights/hotel/trips, to checking us in online the day before.Neil found me the best hotel (Cosmopolitan of Las Vegas) with the most amazing views overlooking the strip and right next door to the Billagio's amazing fountains. We checked out all the hotels when we were there and he really did find the most perfect one for us. He also gave me lots of tips, hints, and the best places to visit and eat for when we got there. Also then helping me pick the perfect helicopter trip over the Grand Canyon (there were lots to choose from and I had no idea which to pick) The holiday from start to finish was amazing, and Neil was so helpful with every annoying question I had to ask. I don't think Zac and I will ever go back to booking a holiday ourselves now.....roll on 2018's holidays
- Victoria Summerbell
18 May 2017
We have just got back from Dubai, after staying at the Anantara on the Palm. Neil has been fantastic throughout the whole process and we cannot thank him enough for all his hard work on finding us the perfect holiday! He recommended this hotel as the right location and hotel to cater for all our needs and he was right! He's that brilliant at what he does I'm getting him to sort out my honeymoon in September and a family trip next March! We had two lagoon access pool rooms and they were amazing. Beach clubhouse restaurant was outstanding with a great atmosphere while eating your food looking at a dream view! Neil on behalf of myself and all my family thank you!!!
- Natasha Louise Burtally
18 May 2017
Won't be booking our holidays with anyone else but Neil now. Great service and fantastic value!! Thanks for all your help Neil
- Harminder Singh Dhinsa
03 January 2017
Booked two trips with Neil now. A family holiday to a 5* resort and a short break to mexico.Not only did I get better prices than usual agents, the service was fantastic. Neil actually listened to what we wanted from a family holiday and found us a package that ticked every box (rare these days!) Price is important, but getting the right location/resort is vital and Neil took the time and effort to make sure everything was perfect for us.Would recommend using Neil at the drop of a hat and we already have him working on our Christmas 2017 trip! Thanks Neil
- Adam & Rachel Wilson
03 January 2017
We have booked a skiing holiday for late January 2017. Neil responded promptly and made sure all of our requests were met. Neil came back with 3 options and went back and added on anything we requested once we made our decision. The convenience of having Neil take care of the planning for us is invaluable. Thank you Neil, what a pleasure! I highly recommend asking Neil to take care of all of your travel planning for you.
- Philippa Kettlewell